Sunway College Johor Bahru

welcome sign

Thank you for choosing Sunway College Johor Bahru.

To help you start your college journey, we have put together a list of guides, video instructions and useful links as well as answers to some commonly asked questions by new students (and parents) in preparation for your first day and new semester.

	GETTING STARTED

	I have just registered, what’s next?
	The Administration office will send an acknowledgement of enrolment to your registered email. This will be followed by a Letter of Offer within 3 working days. If you have not received any of these emails, do check your Junk and Spam mailboxes. If you have not received any email, make an enquiry with the Administration office, i. call the campus main line at +607 3596880 or ii. email This email address is being protected from spambots. You need JavaScript enabled to view it.

	I hold a conditional offer but have recently received my official examination results certificate, what should I do?
	Please submit your actual results (original and a photocopy) to the Administration office for conversion of the offer to unconditional.

	How can I prepare for college?
	The date for Orientation Day is stated in the email and on your Letter of Offer. This will be your first day of college where you will be introduced to your Head of Programme or Programme Coordinator and other members of staff who support students throughout their college journey. Many new students find Orientation Day overwhelming as there is too much information to be digested and many processes to complete. To help you get ready, this webpage is designed especially for freshies like you! Please use all the resources provided here to prepare yourself ahead of time so that you will be able to participate effectively during Orientation Day and follow the instructions at the briefing sessions conducted. Trust us! Advance preparation is key to a successful and enjoyable Orientation Day.

	Information Technology (IT) Services
	The team at IT Services are responsible for the management of the Computer Labs and IT infrastructure on campus including WIFI. They also provide technical support for your Sunway student email known as iMail, computer network log-in and the iLearn.

	What is iMail?
	We all have a personal email account (gmail, yahoomail, hotmail etc) but as Sunway students, we provide you with an official student email each which will be used as your official email for all college communication (important announcements, payment advice, official receipt, instructions from your lecturers etc). We call it iMail, and you must use this from now onwards to communicate about college matters – we will no longer send information to your personal email after orientation! So, please check your iMail daily once semester starts. Your iMail ID is *<Student ID Number>@imail.sunway.edu.my* iMail user guide is available at https://izone.sunway.edu.my/imail/

	What is iLearn?
	This is our dedicated Learning Management System (LMS) which is built on the Moodle platform. Therefore, your lecturers may use the term iLearn and Moodle interchangeably so don’t be confused! They mean the same thing. Here, you will receive daily instructions from your lecturers about classes, download learning material such as lecture videos, notes, tutorials, activity sheets etc.

	Watch the video tutorial for instructions on activating your student iMail. IMPORTANT – you will need to have your Student ID number readily available for reference. This is a series of 8 digits which will be used for many matters and most importantly, your login access to all online features. You can find the Student ID on your Letter of Offer or email acknowledgement. Activate your iMail login NOTE : You are advised to only login 3-5 days before Orientation, not earlier. Go to :https://serviceportal.sunway.edu.my/ What is my student ID ? You can find the 8 digit Student ID on your offer letter. What is my first time default password? Password: [YYYYMmmXXXX] YYYY is your 4-digit year of birth. Mmm is the 3-letter abbreviation of your birth month with the first letter in capital. XXXX is the last 4 characters of your IC no. (for Malaysian) or passport no. (for non-Malaysian). Example: 2002Jan2041 How do I create my new password? Change your password after the first login - the new password must have at least eight (8) characters with a combination of: Alphanumeric (a to z and 0 to 9) Uppercase and lowercase (A and a) Special characters (!@#$%^&*()_+) Example: Malaysia@2013>

	TAKE NOTE!
	Due to remote activation, please wait 30 minutes for the system to update your password change. After 30 minutes, you may proceed to login to iLearn with your new password by following the steps in this video tutorial.

	There is also an iLearn Guide which you can save or print in hardcopy for reference whenever navigating the iLearn portal.

	Students who require technical assistance related to the iMail activation, change of password and iLearn login may contact IT helpdesk at +607 3596880 ext 322 or email This email address is being protected from spambots. You need JavaScript enabled to view it. Useful links :- iMail login : http://www.imail.sunway.edu.my iLearn login : https://ilearn.sunway.edu.my/

	WIFI Connection
	When on-campus, to connect to the college wireless services, select and connect to the available wireless network “SYCJB” i. Start a web browser and try to connect to any valid internet site. The wireless network login page automatically appears. ii. Login using your user ID and password and once the browser displays an “Authenticated” page, you are connected to browse the internet.

	Where do I find the orientation schedule?
	The orientation day schedule will be updated here. Please check for the latest schedule 3 days before Orientation Day.


	Can my parents join the orientation?
	College is the start of tertiary education and your transition to adulthood. We encourage students to be independent and undertake to participate in the orientation activities together with other freshmen. If your parents wish to seek clarification on matters regarding your admission and programme related concerns, they may approach the staff on duty at the Information Centre for assistance. Please have your Letter of Offer and official receipts of fees paid with you for quick reference, should this become necessary. Do also have personal stationery (pen and notebook) ready for note-taking during the briefing sessions.

	What should I wear to college?
	When you attend face to face classes, students are advised to be appropriately attired at all times while on campus, eg: t-shirt and jeans are an acceptable choice of clothing while sneakers would be considered suitable footwear. At college, we treat all students as adults and do not impose a strict dresscode. However, there are a list of attire and footwear which we do not encourage as indicated in the College Rules and Regulations. In general, students should be considerate in their attire in order to be respectful of everyone. There may be specific dresscodes for the attendance of examinations, practical classes as well as at special events and activities. These will be advised separately by the relevant departments when applicable.

	Am I allowed to dye (colour / highlight) my hair?
	There are no restrictions on hairstyles or colour while you are a student at college.

	Where can I get a copy of the College Rules and Regulations?
	All students must download and read the latest copy of the Sunway College Johor Bahru Rules and Regulations which is available at https://www.sunway.edu.my/jb/rules-and-regulations

	How do I join a club, society or student movement, such as the Student Council?
	Look out for the Clubs and Societies Day which is held twice a year to sign up or register your interest via the QR Code displayed on the respective club notice boards on-campus (situated along the cafeteria).

	FINANCIAL MATTERS

	When do I need to pay my semester 1 fees? How do I pay the fees?
	All fees due should be settled before the semester commences. You may choose any of the following methods for payment, whichever is most convenient :- Cash, eWallet, cheque or credit card at Financial Services, 1^st Floor @ Block A Online banking via Interbank Giro or JomPay Online via credit card at https://epayment.sunway.edu.my/suncoljohor

	Who should I contact regarding my payment receipt, invoice, or statement of accounts?
	Please approach the counter staff at Financial Services, 1^st Floor @ Block A or email This email address is being protected from spambots. You need JavaScript enabled to view it.

	Are my fees inclusive of books? Do I need to pay for additional textbooks?
	Fees are inclusive of lecture notes and worksheets. Should there be a need to purchase textbooks or any other prescribed learning material, a list with the necessary details will be provided to you once classes commence.

	I am entitled for the Tan Sri Jeffrey Cheah Entrance Scholarship - when will this be awarded to me?
	The scholarship will be processed by Student Services upon receipt and verification of your actual (official) examination results. Eligible students may check your official Sunway iMail inbox for the offer letters Scholarship disbursement will take effect from the second semester (except for VU degree). Refer to the detailed terms and conditions at https://www.sunway.edu.my/jb/scholarship-financial-aid

	I would like to apply for the PTPTN loan. Can the college help with my application?
	Students enrolled in programmes eligible for this will have to apply online personally. However, Student Services will conduct a briefing on the PTPTN loan application process to assist you with the necessary preparations. Please be sure to attend and take note of the instructions and important dates / timeline which will be shared at this session. You may also approach Student Services at Ground Floor @ Block B or
	My father / mother would like to apply for EPF (KWSP) A/C 2 education withdrawal to pay for my fees. What should I do?
	Students enrolled in programmes eligible for this may proceed to the Administration office, Ground Floor @ Block A and submit the request so that the necessary documents can be prepared to facilitate the EPF application. Contact the Administration office for further assistance.

	PROGRAMME ADMINISTRATION

	Where can I find my semester timetable? How do I know where to go for class?
	Your semester class schedule will be issued during the Know Your Programme session on Orientation Day. You will also be taught how to refer to iLearn as well as where to locate the on-screen displays around campus to check your daily class location.

	Where can I find information about public holidays and semester break?
	The academic calendar and list of public holidays will be given to you during the Know Your Programme session. A yearly public holiday summary is also available on the Sunway College JB Telegram channel.

	How do I contact my Head of Programme, Coordinator or the programme Executive in-charge for any assistance?
	During the Know Your Programme session, you will be provided with information such as their email, office location and telephone extension number

	What is iZone?
	iZone is a student portal accessible anywhere, at anytime which allows you to check your i. personal profile ii. examination results iii. attendance iv. fee summary v. programme handbook and forms vi. subject enrolment vii. programme history
	Access iZone at https://izone.sunway.edu.my/login

	FACILITIES AND SERVICES

	If I am driving to college, can I enter and park within the campus grounds?
	Yes, all students who wish to drive and park on campus should apply for an annual car entry pass with Student Services at no charge. This should be displayed prominently on the windscreen of your vehicle at all times for easy identification by campus security. However, carpark lots are subject to availability and a car entry pass is not a guarantee that a lot will be available to you at all times.

	Is there a hostel available? Can a local student stay on-campus?
	Yes, the on-campus residence is available to all enrolled students on a first-come, first-served basis. Accommodation is provided in single or twin-sharing rooms at daily, monthly or term (3 months) rates. Each unit is fully furnished and equipped with air-conditioner, water heater and wi-fi connectivity. Find out more about the Sunway College Residence at https://www.sunway.edu.my/jb/campus/hostel

	Is there a cafeteria on campus? Where else can I go for my meals?
	The campus cafeteria serves mainly local fare and operates from Monday-Friday excluding public holidays. However, the surrounding neighbourhood offers a wide and attractive range of food and beverage options which are very popular and preferred by students as most of these eateries are within walking distance from the campus.

	Is it a must for all students to have a laptop computer?
	Most of our programmes incorporate the Bring Your Own Device (BYOD) element as part of our innovative classroom learning experience. This only requires a device which has wi-fi enabled capabilities such as tablets or even the smartphone. However, the college adopts a hybrid learning model where selected classes or activity may be conducted online. Therefore, a laptop would be very helpful as students will have the convenience of working on their assignments anywhere. We also have desktop computers at the IT labs and library which they can use while on-campus.

	Some briefings, workshops and lessons are delivered online via Microsoft Teams (MS Teams). I am not familiar with this platform, what should I do?
	Here are 2 instructional videos specially prepared by lecturers to help new students navigate the MS Teams app from the desktop. How to access MS Teams Introduction to the basic functions of MS Teams

CAMPUS COVID-19 SAFETY GUIDELINES

Most Covid-19 restrictions have been removed, with gatherings and learning activities now conducted face to face.

Following the Covid-19 Advisory No 58 by Sunway Education Group, the college shall also no longer impose the compulsory use of masks indoors, but continue to HIGHLY ENCOURAGE this especially for those in the high-risk category (with co-morbidities, not fully vaccinated or unvaccinated etc.) or when in crowded spaces.

If you are feeling unwell at any time, it may be advisable to wear a mask, as a precaution and seek professional medical attention as soon as possible.

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